Unsolicited supply of goods or services |
Unsolicited supplies are goods or services supplied to you, even though you have not agreed to buy or receive them. If you receive unsolicited goods or services, you do not have to pay for them.
If you write to the business and tell them that you do not want the goods, they have one month to collect them. If they don´t collect them within one month, the goods are yours to keep free-of-charge. Alternatively, if you don´t write to the business, they have three months to collect the goods. If they don´t collect them within this time, the goods are yours free-of-charge.
If you don't want the goods, you must keep them in good condition and make them reasonably available for collection by the supplier.
Example:
You arrange for a mechanic to replace the muffler on your car. When you return, the mechanic has also replaced the tyres and brake pads, which cost an extra $1200. This work was unsolicited. You do not have to pay for any work other than replacing the muffler. If the mechanic had asked you about the extra work, and you had agreed, you would be obliged to pay for it.
Example:
You receive a package of books, magazines and DVDs in the mail. You did not purchase or request them, but they are addressed to you. The business that posted them to you cannot require that you pay for the goods and they must collect them from you within three months (within one month if you write to them), or you can keep them free-of-charge.
Last reviewed 11/04/2013 |
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