Generally, ´unconscionable conduct´ is a statement or action so unreasonable it defies good conscience.
A business must not act unconscionably when:
- selling or supplying goods and services to a consumer
- supplying or acquiring goods and services to or from a business.
Examples of unconscionable conduct by a business might include:
- not properly explaining the conditions of a contract to a person they know does not speak English or has a learning disability
- not allowing sufficient time to read an agreement, ask questions or get advice
- using a friend or relative of the customer to influence the customer´s decision
- inducing a person to sign a blank or one-sided contract
- taking advantage of a low-income consumer by making false statements about the real cost of a loan
- failing to disclose key contractual terms
- using high pressure tactics, such as refusing to take ´no´ for an answer.
Last reviewed 11/04/2013