Terminating agreements |
Terminating agreements longer than 12 months
A client can terminate their agreement in certain circumstances by giving written notice.
Terminating during the cooling-off period
A client can terminate their agreement during the 48-hour cooling-off period by giving written notice. You must refund any fees the client has already paid within 21 days of the notice.
However, you can charge a fee for any fitness service you supplied to the client before they terminated, and an administration fee. You may charge no more than $75 or 10 per cent of the membership fee, whichever is less.
Terminating due to sickness or incapacity
A client can terminate their agreement if they cannot continue to use their fitness service due to permanent sickness or physical incapacity. The client must give written notice and a medical certificate that confirms the sickness or incapacity. You must refund a proportion of the client´s fees within 21 days of the notice.
However, you can charge a fee for any fitness service you supplied before they terminated, and an administration fee. The most you can charge is $75 or 10 percent of the membership fee, whichever is less.
Terminating for other reasons
A client can terminate their agreement for other reasons. In this case, the client must provide written notice and evidence of the agreement.
Supplier responsibilities
You must clearly state the maximum termination fee in a client´s membership agreement. You should try to respond quickly and fairly to a client´s request to terminate their agreement.
Related links |
Last reviewed 28/11/2011 |
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