Access keys | Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to footer |

Problems viewing this site

• Home
• Consumers
  • Make a complaint
  • Consumer rights and responsibilities
  • Indigenous consumers
  • Property
  • Motor vehicles
  • Scams and fraud
  • Products and services
  • Consumer alerts
  • Product safety and recalls
  • Real life stories
• Businesses
  • Lodge a complaint
  • Do I need a licence?
  • Business names
  • Business rights and responsibilities
  • Specific businesses and industries
  • Finances
  • Scams targeting business
• Property agents and managers
  • Licence types
  • Licence changes
  • Licence check
  • Legal requirements
  • Breaches and penalties
  • Property agent forms
• Motor industry
  • Licence types
  • Licence changes
  • Licence check
  • Legal requirements
  • Breaches and penalties
  • Motor dealer forms
  • REVS
• Security industry
  • Licence types
  • Licence changes
  • Licence check
  • Legal requirements
  • Breaches and penalties
  • Security industry forms
• Associations and non-profits
  • Incorporated associations
  • Charities
  • Check a charity or association
  • Cooperatives
• About us
  • Our organisation
  • Contact us
  • News and events
  • Social media
  • Mobile app
  • Forms
  • Publications
  • Related websites

• Make a complaint
  • Make a direct complaint
  • Contact list for consumer complaints
  • Lodge a general complaint
    • Online complaint form
  • Lodge a complaint about an unsafe product
  • Our complaint handling process
  • Complaint forms
• Consumer rights and responsibilities
  • Guarantees, warranties and refunds
    • Goods and services covered by consumer guarantees
    • Goods and services not covered by consumer guarantees
    • Consumer guarantees applying to goods
    • Consumer guarantees applying to services
    • When goods or services do not meet a consumer guarantee
    • Types of warranties
    • Getting a refund
    • Refund signage
    • Auctions and private purchases
  • Sales practices
    • Door-to-door sales and telemarketing
    • Lay-bys
    • Pricing
    • Unsolicited supply of goods or services
    • Proof of transaction and itemised bills
    • Itinerant traders
  • Shop smart
    • Budgeting
    • Smart shopping tips
    • Online shopping
    • Uncollected goods
  • Avoiding unfair business practices
    • Misleading or deceptive conduct
    • False or misleading representations
    • Unconscionable conduct
    • Representations about country of origin
  • Credit and finance
    • Credit
    • How you are protected
    • Debt
    • Protect your money
    • Credit cards
    • Debit cards
    • Payday lending
    • Business in liquidation
    • Direct debit payments
    • Going guarantor
    • Insurance cover
    • Help for financial hardship
  • Business legitimacy
  • Contracts
  • Consumer groups
• Indigenous consumers
  • Do you know your consumer rights?
  • Make a budget
  • Buy a car
  • Borrowing money
  • Using book up
  • Go shopping
  • Buy a mobile phone
  • Learn about scams and cons
  • Guarantees, refunds and warranties
  • Keep you and your family safe
  • Make a complaint with the trader
• Property
  • Buy a home
    • Before you look
    • Appoint a real estate agent
    • Get finance
    • Select a home
    • Make an offer
    • Sale and settlement
    • Pay off your mortgage
  • Sell a home
    • Appoint a real estate agent
    • Appoint a solicitor
    • Before you sell
    • Sell privately
    • Selling methods
    • Costs
    • Contract of sale
    • Settlement day
  • Property management
  • Manufactured homes
  • Retirement villages
    • Types and lists of retirement villages
    • Public information documents
    • Residence contracts
    • Dispute resolution
    • Fees and maintenance
    • Residents' committees
    • Leaving the village
    • Useful contacts
  • Boarding houses and hostels
  • Claims for financial loss
    • Claims of $10 000 or less
    • Claims over $10 000
    • Claims relating to property marketeering
  • Land Sales Act exemptions
    • About Land Sales Act exemptions
    • Applying for an exemption
    • Land sales exemption forms
  • Property forms
• Motor vehicles
  • Buy a used car
    • Buying from a licensed motor dealer
    • Warranty
    • Cooling-off period
    • Clear title
    • Vehicle checks
    • Buy privately
  • Buy a new car
  • Buy at auction
  • Repairs
  • Maintenance
  • Claims for financial loss
    • Claims of $10 000 or less
    • Claims over $10 000
• Scams and fraud
  • Common scams
  • Report a scam
  • Protect yourself
• Products and services
  • Products
    • Solar products
    • Gift cards
    • Group buying
    • Kit homes
    • Petrol
    • Mobile phones
    • Computers
    • Rental products
    • Water tanks
  • Services
    • Repairer's requirements
    • Hiring removalists
    • Car rental
    • Funerals
    • Gym memberships
    • Introduction services
    • Travel services
    • Internet connections
• Consumer alerts
  • Sunergy Solar Solutions Pty Ltd
  • Car boot traders spotted
  • 'Bling' baby dummies
  • Denmac Ford Pty Ltd
  • Phil and Ted's strollers
  • ASK Homes Enterprises Pty Ltd, ISK Homes Pty Ltd and Global Home Solutions
  • Recall: Wisdom Brands Digital Pacifier Thermometer
  • Scammers posing as Fair Trading officers
  • Computer-based tutoring
  • Door-to-door traders
  • All QLD Tree Services
  • Itinerant bitumen layers
• Product safety and recalls
  • Toys removed from sale - Christmas toy blitz 2011
  • Products with mandatory standards
  • Safety initiatives
    • DIY car maintenance safety film
    • Recovery straps
    • Angle grinders
    • Ladders
    • Prams and strollers
    • Trampolines
    • Aquatic toys
    • Christmas lights
    • Bunk bed safety
    • Holiday safe
    • Portable cots
    • Furniture safety
    • Furniture safety film
    • Child restraints
    • Treadmills
    • Blind and curtain cords
    • Safe sleep
  • Product safety warnings
    • 'Potty-style' pool skimmer boxes
    • Amber teething necklace
    • Baby slings
    • Baby hammocks
  • Banned products
  • Product recalls
  • Second-hand goods
• Real life stories
  • Refund for a faulty product
  • Refund for an unwanted purchase
  • Consumer guarantees on all purchases
  • Checking contract for a used car
  • Cooling-off period for used car purchases
  • Statutory warranty on used car purchases
  • Multiple quotes when servicing a car
  • Residential property contract of sale
  • Cooling-off period on residential property sales
  • Safe shopping online
  • Shop around for the best price
  • Unsolicited consumer agreements (face-to-face)
  • Unsolicited consumer agreements (phone sales)
  • Be wary of itinerant traders
  • Ensuring bunk bed safety
  • Breaking a lay-by agreement
  • Lay-by agreement broken by store
  • Being a guarantor for others
  • Only hire licensed security providers

Sunshine Coast

Printable view

Alexandra Headland

Tantula Rise Retirement Community

Beachmere

Palm Lake Resort Beachmere Sands

Beerwah

Embracia in Glasshouse Country Retirement Village

Bli Bli

Bli Bli Village

Bribie Island and Bongaree

Bongaree Retirement Community

Bribie Island Retirement Village

Embracia on Bribie Retirement Village Seasons Bribie Supported Living Community

Buderim

Aveo Lindsay Gardens

Buderim Gardens

Eden Lea Retirement Village

Hibiscus Retirement Resorts Buderim Meadows

Immanuel Gardens Retirement Village

Kensington Gardens Retirement Village

Oasis Retirement Resort Power Road

Caboolture

Fernhill Retirement Community

Seachange Retirement Village

St Pauls Lutheran Aged Care Village

Sunnymeade Park Managed Estate

Sunset Lodge Tall Trees Caboolture

Caloundra

Caloundra Adventist Retirement Village

Centaur Retirement Community

Kirami Village

Seasons Caloundra Supported Living Community

Caloundra West

Bellcarra Retirement Resort

Bellflower Retirement Resort

Hibiscus Retirement Resort Chancellor Park

Coolum Beach

Coolum Waters Retirement Resort

Currimindi

Currimundi Gardens Retirement Village

Oasis Retirement Resort Currimundi

Deception Bay

Sir James Terrace Villas

Dickey Beach

Caloundra Retirement Village

Gympie

Zion Retirement Village

Little Mountain

Caloundra Rise Retirement Estate

Maleny

Ben Bryce Park Village

Maroochydore

Allora Gardens Retirement Village

Mooloolah

Mooloolah Gardens Retirement Resort

Mudjimba

Twin Waters Retirement Village

Murrumba Downs

Inverpine Retirement Community

Nambour

Hibiscus Retirement Resort Nambour

Laurel Springs Retirement Village

Rotary Garden Village

Sanctuary Park Retirement Community

Sundale Garden Village

Noosa

Noosa Waters Retirement Village

Noosaville

Laguna Retirement Estate

Noosa Domain Village

Palmwoods

Palmwoods Garden Village

Parrearra

Kawana Island Retirement Village

Perigian Beach

Aveo Peregian Springs Country Club

Rosemount

Oasis Retirement Resort Petrie Creek

Sandstone Point

Pebble Beach Retirement Village

Tewantin

Hibiscus Retirement Resorts Noosa Outlook

Warana

Elandra Village

Woodford

Woodford Country Retirement Villas

Woorim

Woorim Retirement Village

To request an update of information or links on this page, please email us.

How useful did you find this information?

- select - VerySomewhatNot at all
Type your comments here. If you would like a response, please include your name and email address.

Please type the word exactly as it appears above (to aid in spam prevention)

Please only use this box if you wish to give us feedback about the website and the information available on this page. There are alternate methods if you wish to make a general enquiry or lodge a complaint.

Last reviewed 17/01/2012

Copyright | Disclaimer | Privacy | Access keys | Other languages

© The State of Queensland (Department of Justice and Attorney-General) 2012.

Queensland Government