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Resident letting agent

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The resident letting agent licence allows you to:

rent out and manage units in residential complex (e.g. block of units) on behalf of the unit owners and body corporate
collect rent
operate a trust account
let units in different complexes if they are connected via a common boundary and not separated by a road.

Restrictions

On this licence:

you must reside full time in the residential complex that you plan to manage (not applicable for corporation directors or all partners in a partnership)
the principal place of business must be located at the building complex where you do the letting
you cannot sell any units independently, as this requires a real estate licence
you must find a suitable replacement to manage the units while you are absent due to holidays or illness. If you go for more than 30 days, you must apply for a substitute licensee.

Eligibility

To be eligible for a resident letting agent licence, you must:

be 18 years or over
be a suitable person, which means not:
- affected by bankruptcy action
- convicted of a serious offence in the previous five years
- disqualified from holding a licence or registration certificate
- being recorded in the register of disqualified company directors under the Corporations Act 2001
have no criminal involvement in unlawful activities
have at least one place of business in Queensland
have completed six subjects of the Property Development and Management Training Package (PRD01) or Property Services Training Package (CPP07) through a registered training organisation.

Training requirements

To qualify for this licence you can complete these six subjects of the Property Development and Management Training Package (PRD01) through a registered training organisation:

PRDRE10A Manage agency risk
PRDRE18A Lease property
PRDRE19A Provide property management services
PRDRE28A Maintain trust account
PRDRE37A Perform and record property management activities and transactions
PRDRE39A Prepare and execute documentation.

Alternatively, you can complete these six units from the Property Services Training Package (CPP07) endorsed by the National Quality Council:

BSBSBM406A Manage finances
CPPDSM4006A Establish and manage agency trust accounts
CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work
CPPDSM4010A Lease property
CPPDSM4015A Minimise agency and consumer risk
CPPDSM4016A Monitor and manage lease or tenancy agreement.

Registered training organisations

For information on courses and training providers in Queensland, contact the National Training Information Service.

Applying for a resident letting agent licence

To apply:

meet the eligibility criteria
complete the training requirements and attach proof of qualifications
complete PAMD Form 1-3 - Application for resident letting licence (corporations and individuals) (PDF, 643 KB)
provide originals or certified copies of your birth certificate, birth extract, passport, Australian citizenship certificate or drivers licence (see below for advice on getting certified copies)
provide two certified, passport-quality photos of yourself
pay the licence fee: $1060 for one year; $1985 for three years
pay the criminal history check fee: $35.50
supply a copy of the registered survey plans of your residential complexes, if more than one complex
supply written proof of body corporate’s approval for you to carry on the letting business at the complex
lodge the application (see the application form for lodgement details).

Criminal history checks

Applicants must undergo a criminal history check to confirm their suitability.

The criminal history check costs $35.50 (which includes $1.13 GST) for each person who appears on the application form. The fee applies to all applications and renewal notices.

Processing time

Processing time is 4-6 weeks. However, it can take longer if we need to contact you for missing information or fees.

The processing time may be up to six weeks because the criminal history check process, handled by Queensland Police, is thorough and time consuming.

Making the process quicker

Send certified documents

Take the original document and a copy to a Justice of the Peace, Commissioner for Declarations, solicitor, barrister or a Notary Public. They will stamp and/or sign the copy and write ‘This is a true copy of the original document’.

The Department of Justice and Attorney-General has a list of JPs in your area. Otherwise, contact your local post office, courthouse, bank, shopping centre manager or pharmacy.

We will send your original documents to you after we assess your application. Please note that a photocopy is not a certified document.

Pay all criminal history check fees

Remember to pay a separate fee for yourself and each person on the application form.

Refunds for unsuccessful applications

If your application is unsuccessful or it is withdrawn, you will receive a partial refund. Your application fee is non-refundable, but we will refund your licence fee and any unused criminal history check fees.