Repairing devices containing user-generated data
Any business that repairs goods that are capable of retaining user-generated data, must display a notice to advise you that the repair of the goods may result in loss of data.
Examples of these types of products include:
- files stored on a computer hard drive
- telephone numbers stored on a mobile phone
- songs stored on a portable media player
- games saved on a game console
- files stored on a USB memory stick.
Providing refurbished goods
Sometimes when a business repairs a product for you, they will use refurbished goods. This means that they might use a part that is not new, but rather is repaired or taken from another product.
For example, if your mobile phone´s screen is cracked and you take it in for repair, and the repairer has another phone of the same model with an unbroken screen, they may use it instead of a new screen.
If a business provides refurbished goods, they must display the following notice:
"Goods presented for repair may be replaced by refurbished goods of the same type rather than the defective goods being repaired".
It is an offence for a business not to display this notice.
Last reviewed 24/05/2012