You can renew your certificate up to its expiry date. We will send you a renewal notice one month before your certificate expires.
- complete the renewal form
- pay the renewal fee of $615.00 for one year or $1845.00 for three years (including application fee)
- pay the criminal history check fee of $38.40 for each person shown on the application
- lodge the renewal form (see the form for lodgement details).
The normal processing time is 4-6 weeks. Your certificate will still be considered current while we process your renewal application.
If we refuse your renewal application and you disagree with our decision, you have 28 days to appeal.
Restoring a certificate
You cannot restore a Certificate of Registration after the expiry date. If the certificate expires, you will need to apply for a new one. See How to register.
Surrendering a certificate
You can surrender your Certificate of Registration by advising us in writing. You must return your registration certificate within 14 days.
Transferring a certificate
You cannot transfer, sell, lend or hire out your Certificate of Registration.
Cancelling a certificate
We can cancel your registration if you are convicted of a serious offence. If this occurs, you must return your certificate to us within 14 days of the cancellation.
Suspending a certificate
We can suspend your registration if:
- you contravene the Tourism Services Act 2003, the Fair Trading Act 1989, the Travel Agents Act 1988 or the Trade Practices Act 1974
- tourists suffer detriment because you contravene the above acts.
You must return your certificate to us within 14 days of being notified.
Replacing a certificate
You can apply to replace a lost, stolen, destroyed or damaged certificate.
Notify us in writing, including:
- the reason for replacement
- your name and address
- the certificate number (if known) and type.
You will also need to pay the $19.50 replacement fee.
We will send you a replacement certificate within two weeks. During this time, we still consider you to be registered.
Keep a copy of your request for a new certificate and your receipt for payment of the replacement fee as proof.
Last reviewed 28/09/2012