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Warranty

When you buy a second-hand vehicle from a licensed dealer, you are entitled to a warranty at no extra cost. We call this a ‘statutory warranty’. It protects you from financial loss if your vehicle is faulty.

Warranty classes

We have 2 classes of statutory warranty.

‘Class A’ warranty

The Class A warranty covers you when:

  • the odometer reading is less than 160,000km
  • the date of manufacture is less than 10 years before the sale date.

This type of warranty will expire after 3 months or 5000km.

‘Class B’ warranty

The Class B warranty covers you when:

  • the odometer reading is 160,000km or more
  • the date of manufacture is more than 10 years before the sale date.

This type of warranty will expire after 1 month or 1000km.

Defects

Your statutory warranty will cover most defects. Your vehicle has a defect if a part:

  • does not do what it is suppose to do
  • has worn out so much that it no longer works.

A statutory warranty does not cover defects in:

  • tyres or tyre tubes, batteries, fitted airbags or radiator hoses
  • lights (other than a warning light or a turn indicator light used as a hazard light)
  • installed radio, tape recorder or CD player
  • air conditioning system (for a Class B warranted vehicle)
  • aerial, spark plug, wiper rubber, distributor point, oil or oil filer, heater hose, fuel or air filter
  • paintwork or upholstery
  • accessories that were not fitted to the vehicle when it was sold.

Your statutory warranty does not cover accidental damage due to your own misuse or negligence.

Exempt vehicles

The following vehicles do not have a statutory warranty:

  • motorcycles
  • caravans
  • commercial vehicles
  • vehicles being sold on consignment for a private seller
  • vehicles not registered because of their design
  • vehicles that are on the ‘written-off’ register.

Dealers must tell you if a vehicle does not come with a statutory warranty.

Motor dealers and auctioneers can do this by:

  • clearly stating it in any advertisements for the vehicle
  • putting a notice on the windshield or price tag
  • placing signs at the main entrance to the dealership
  • giving a notice to you.

Vehicle repairs

Making a claim

If your vehicle needs repairs under your statutory warranty, you must give written notice to the warrantor of the defect.

The warrantor must:

  • decide if the defects are covered by your statutory warranty
  • respond within 5 days
  • tell you how to get your vehicle fixed.

If the warrantor does not respond within 5 days, they are taken to have accepted that:

  • the statutory warranty does cover the defects
  • they will be responsible for repairing your vehicle.

Getting the repairs

You will have to deliver the vehicle to:

  • the warrantor
  • an authorised repairer of their choice.

They will 14 days to fix your vehicle. You get an extra day added to your statutory warranty for each day of repairs.

The authorised repairer should be less than 200km from their place of business. They may only use a more distant repairer if you agree to it.

If your vehicle is more than 200km from the warrantor’s place of business, they may choose to:

  • nominate the nearest qualified repairer
  • pay delivery costs if they decide to use another repairer.

Other tips

Before the statutory warranty expires, have a mechanic do a full check on your vehicle. This allows problems to be fixed within the warranty period.

If the motor dealer business has been sold:

  • the original owner is still responsible for your vehicle’s warranty (even if they are no longer a motor dealer)
  • the new owner is not responsible for the warranty.

Buying a new vehicle?

Statutory warranties only apply when you buy second-hand.

If you buy a new vehicle, your consumer guarantees will apply. These will protect your rights if the vehicle has a fault, deficiency or failure.

Read about consumer guarantees

What’s changing

New laws are coming later in 2014.

When they take effect, you will only get a statutory warranty for a car that:

  • is less than 10 years old
  • has travelled less than 160,000 kilometres.

You won’t get a form saying you don’t have a warranty. Make sure you ask for any warranty details.

Last updated
1 July 2014

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