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Home > Consumers > Consumer rights and responsibilities > Guarantees, warranties and refunds > Refund signage

Refund signage

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Signs that say "No refunds" are illegal.

In some circumstances, you are legally entitled to a refund, repair, replacement or repeat service for goods or services you have bought. Businesses can't legally deny you these statutory rights.

Businesses do not have to display signs detailing their refund policy. However, if they do, the signs must not be misleading.

Signs should not make statements such as:

If you see an illegal sign, discuss the issue with the business. If you are not satisfied with their response, report it to us.

View our recommend refund sign for both goods-based businesses and service-based businesses.

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Last reviewed 11/04/2013

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