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Home > Consumers > Real life stories > Safe shopping online

Safe shopping online

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Jane decided to subscribe to her favourite magazine. She knew only one newsagent that stocked the magazine and they couldn´t organise a subscription for her.

Jane decided to look up the magazine company´s website to see if she could order and pay for a subscription online. She discovered that the company operated from Canada and offered an online ordering service through their Asia-Pacific distributor in Malaysia.

As Jane clicked through the steps to subscribe online, her internet browser told her that she was entering a secure area of the site. After Jane entered her personal details she was redirected to the distributor´s website to enter her payment details.

Jane noticed that a small unlocked padlock icon was showing in the bottom right hand corner of her browser window. Jane knew this meant her browser didn´t recognise the page as secure.

Should Jane enter her payment details anyway?

No. Jane should not enter any personal or payment details into a site that is not secure. Jane decided to call the distributor and make a credit card payment over the phone. Even though the phone call might be expensive, she thought it was better than the chance of having her details stolen or misused.

Jane knew that if she shopped online again, she should protect her security by ensuring that the site is secure and always reading the site´s privacy policy.

Learn more about safe shopping online.

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Last reviewed 30/11/2011

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