Mrs Wilkins bought a dress for her daughter at a sale. The next day she found that her daughter had also gone to the sale and bought the same dress.
Mrs Wilkins went to the store and asked for a refund. The store refused to give her a refund.
The store also refused to give her an exchange or store credit because the dress was a sale item.
Is Mrs Wilkins entitled to a refund, exchange or store credit?
No. Mrs Wilkins would be entitled to a refund only if the dress was faulty or damaged.
A store does not have to give a refund if customers change their mind, buy the wrong size or find the item cheaper elsewhere. However, as a sign of good will, some stores may offer a refund, exchange or store credit in circumstances where they aren´t required to by law.
Read more about consumer refund rights.
Last reviewed 30/11/2011