Scott found a car he liked at a second-hand car dealership. After some discussion, the salesman agreed to install a new stereo in the car for no extra cost.
The contract did not list the stereo as an extra but the salesman assured Scott it would be added to the contract later. Scott then signed a contract to buy the vehicle and made arrangements to collect it a few days later.
When Scott went to collect the car he discovered that the stereo had not been installed as promised. The salesman that Scott had dealt with was not available, so he took the matter to the dealership manager. The manager told Scott that there were no extras listed in the contract.
Although Scott insisted that the salesman could verify his claim, the manager was adamant that the existing contract was binding.
What should Scott have done to ensure that the dealership installed the stereo?
Scott should have ensured that all agreed contract conditions were in writing. He should have asked the manager or a senior salesman to sign the contract on behalf of the dealership.
Verbal agreements can form part of a contract but are often impossible to prove. Ensure that all extras are noted on the contract before either party signs it.
Read more about buying a second hand car.
Last reviewed 30/11/2011