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Real life stories

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We hear about lots of consumers who have lost money because they didn't know their rights and responsibilities. We recommend reading these real life stories to make sure you don't get caught out in a similar situation. If you have had an experience that you'd like us to share, to help other consumers, please send us an email.

Want to get a refund?

• Refund for a faulty product
• Refund for an unwanted purchase
• Consumer guarantees on all purchases

Buying a car or having one serviced?

• Checking contract for a used car
• Cooling-off period for used car purchases
• Statutory warranty on used car purchases
• Multiple quotes when servicing a car

Buying real estate?

• Residential property contract of sale
• Cooling-off period on residential property sales

Buying a product or service?

• Safe shopping online
• Shop around for the best price
• Unsolicited consumer agreements (face-to-face)
• Unsolicited consumer agreements (phone sales)
• Be wary of itinerant traders
• Ensuring bunk bed safety

Putting an item on lay-by?

• Breaking a lay-by agreement
• Lay-by agreement broken by a store

Going guarantor?

• Being a guarantor for others

Hiring a security guard?

• Only hire licensed security providers

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Last reviewed 30/01/2012

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