Our publication scheme details information the Office of Fair Trading (OFT) routinely makes available to the public. It has been developed to give the community greater access to information as part of the response to the review of freedom of information laws.
Accessing this information
Where possible these documents are available for you to download. Information listed in our Publication Scheme is available free of charge from our website.
Some PDF versions of scanned documents may not be readable by accessibility devices such as screen readers. If you're having difficulty accessing any of these documents, contact the Department of Justice and Attorney-General Right to Information Unit on +61 7 3405 5763 or email email@example.com and they'll provide the information in a suitable format.
We will endeavour to meet all reasonable requests for documents in an alternative format (e.g. hard copy or CD), free of charge. However, charges may apply in some instances - particularly if your request is for a large volume of material. You will be advised in advance of any charges that may be payable.
Information is grouped and accessible through seven classes:
Who we are and what we do.
The Office of Fair Trading offers or delivers numerous services.
What we spend and how we spend it.
Our strategy and performance information, plans assessments, inspections and reviews.
How we make decisions.
The OFT has a number of rules, policies and guidelines that govern the way we work.
Our lists and registers.
We value your comments and any feedback you provide will be used to make improvements to our Publication Scheme.
You have the right to complain if information identified in our publication scheme is not available. Complaints about the availability of information under our publication scheme may be emailed to the Office of Fair Trading. Complaints will be managed in accordance with our complaint handling process.
If you make a complaint, your personal information, including your email address, will be collected for the purpose of addressing your complaint as required under the Ministerial Guidelines for the Operation of Publication Schemes and Disclosure Logs issued under sections 21(3) and 78(2) of the Right to Information Act 2009.
Your personal information will be used for the purpose of investigating and addressing your complaint and may be referred to relevant business units or regions for action and response. Email messages may be monitored by information technology staff from the Department of Justice and Attorney-General for system trouble-shooting, maintenance and appropriate usage.
Individuals wishing to make a complaint about the information available on the Publication Scheme can do so as follows:
Corporate Capability Officer
Office of Fair Trading
PO Box 3111
+61 7 3224 7894
Last reviewed 15/01/2013