Our services |
We aim to deliver a fair and safe marketplace for Queensland consumers and businesses. To do this, we provide several key Fair Trading services.
Fair Trading services are provided by the Department of Justice and Attorney-General.
Consumer protection and awareness services
Consumer rights
We clarify your rights when it comes to guarantees, warranties and refunds.
See guarantees, warranties and refunds.
See consumer rights and responsibilities.
Consumer complaints
We conciliate between consumers and businesses to resolve complaints, though we recommend you try to sort out the problem with the business first.
See make a complaint.
Investigation and compliance
We investigate possible breaches of fair trading legislation and, when appropriate, we take enforcement action.
Scams
We help you identify common scams, keep you up to date with recent scams and encourage scam reports so we can alert others.
See scams and fraud.
Credit problems
We provide consumer advice on credit traps, credit cards, payday lending, going guarantor and who to contact when you are struggling financially.
See credit and finance.
Buying, selling or letting property
We provide consumer advice and information about residential real estate, units in large complexes, retirement village homes, manufactured (mobile) homes and supported accommodation services, such as boarding houses, aged care facilities or hostels.
See buy a home.
See sell a home.
See retirement villages.
Safe products
We provide and enforce product safety standards for household goods, toys, electrical goods and appliances through bans, recalls and warnings. We also investigate complaints.
See product safety.
Licensing and registration services
Occupational and industry licensing
We issue licences to people who work in a range of industries. Licensing safeguards consumers and helps ensure professionalism.
See property agents and managers.
See security providers.
See motor dealers.
See specific businesses and industries (for second-hand dealers, pawnbrokers, travel agents and tour operators, market traders and stallholders, fitness providers, funeral homes, introduction agents, debt collectors, boarding houses and hostels, and retirement villages).
Setting up associations and cooperatives
We help you form an incorporated association or cooperative. We also keep a list of all registered incorporated associations and cooperatives for public access.
See incorporated associations.
See cooperatives.
Charities
We register and audit charities and fundraising activities. We also keep a list of all registered charities for public access.
See charities.
Language assistance
Call the Translating and Interpreting Service on 13 14 50 to ask for an interpreter in your language. The interpreter will contact us on your behalf.
Last reviewed 28/05/2012 |
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