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Home > Consumers > Make a complaint > Lodge a general complaint > Online complaint form

Online complaint form

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We will not process your complaint unless you have already tried to resolve your issue with the trader or business first. See make a complaint.

Please fill in the details on each tab below, from left to right. All mandatory fields are indicated by an asterisk (*). You only need to press the 'Submit' button once, after you have filled in each tab.

The total size limit for attachments is 10MB. Your complaint will not be received if the total size of your attachments exceed this limit.

You should receive an automatic confirmation message shortly after submitting your complaint. If you do not, please contact us.

Your details

Your details

Previous complaints

Previous complaints
Have you complained in writing to another government agency about this?


Transaction details

Trader and transaction details Look on your invoices, receipts or contracts to get the correct name and address of the trader. If you supply incorrect details it will take us longer to address your complaint.
*How you paid the trader:






*Method of transaction:





*Date you bought the goods or services:
*Date you contacted trader about the problem:

Details

Details of your complaint
*If we decide that the trader has breached fair trading legislation and the case goes to court, are you prepared to assist us during that process (e.g. as a witness)?


Please note: Most complaints we receive do not proceed to court as they do not involve a breach of legislation. In these instances we will attempt to conciliate the matter with the trader on your behalf to have the matter resolved. See our complaint handling process.

*Are you prepared to be contacted by us in future to help us improve our services?


Demographics

Demographic data

This information is used to help us better understand who uses our services and identify groups targeted by unscrupulous businesses. You can complete this section in full, in part or not at all.

Gender:



Age:








Employment status:








Background:



Gross Annual Income (personal):






Attachments

Attachments Attach any documents (such as receipts, contracts or warranties) that can be used to support your claim:

The total size limit for attachments is 10MB. Your complaint will not be received if the total size of your attachments exceed this limit.

Allowable file types are: pdf, doc, rtf, txt, jpg, jpeg, gif, png, jpe, bmp, tif and msg.

Agreement

Agreement If your complaint is resolved after lodgement of this form, please advise us as soon as possible.

I declare that the information supplied by me is, to the best of my knowledge, true and correct. I agree that the information provided (except for demographic data) may, if necessary, be revealed to the trader in correspondence or investigations concerning this complaint or referred to another authority for their appropriate action should the matter fall outside this department's jurisdiction.

I agree (if you do not agree, we will not accept your complaint)

Last reviewed 30/11/2011

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