We will not process your complaint unless you have already tried to resolve your issue with the trader or business first.
View the steps to follow in our How to make a complaint process if you haven´t already done so.
Please fill in the details on each tab below, from left to right. All mandatory fields are indicated by an asterisk (*). You only need to press the 'Submit' button once, after you have filled in each tab.
The total size limit for attachments is 10MB. Your complaint will not be received if the total size of your attachments exceed this limit.
You should receive an automatic confirmation message shortly after submitting your complaint. If you do not, please contact us.
Last reviewed 16/04/2013