Skip links and keyboard navigation

Make a complaint

  • How we can help

    Find out how we can help you when you have a problem with a business.

  • Talk to the business

    Find out how to complain over the phone, via email or in writing to a business. Download sample letters and get tips for achieving your outcome.

  • Use the contact list

    Find a list of organisations that can help in your dispute. Get details for general complaints, product safety, scams and industry-specific complaints.

  • Understand the complaint process

    Learn about our process for consumer, business or product safety complaints. This can help you decide about the best way to make your complaint.

  • Lodge your complaint

    Fill out the online form to make a complaint about a business.

  • Lodge a product safety complaint

    Find out about making a complaint about an unsafe product. Get details of what you need to say and how to tell us.

Last updated
1 July 2014

Page feedback

Your privacy

Information collected through this form is used to improve this website.

Any information you submit that could identify you (e.g. name, email address) will be stored securely, and destroyed after we process your feedback.

  1. This page was
  2. We want this information to be the best it can be and we know we can’t do it without you. Let us know what you thought of this page and what other information you would like to see.

    We do not reply to feedback. Contact us if you need a response.

  3. Contact (optional)