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Refund signs

‘No refunds’ signs are illegal.

Businesses must not deny your legal rights. You are entitled to a refund, repair, replacement or repeat service if goods or services do not meet your consumer guarantees.

Businesses do not have to display any signs about their refund policy. However, if they do, the signs must not be misleading.

Signs should not make statements such as:

  • ‘no refunds on sale items’
  • ‘no refunds after seven days’
  • ‘exchange, repair or credit only’
  • ‘no returns on swimwear’.

If you see an illegal sign, discuss the issue with the business. If you are not satisfied with their response, report it to us by completing our online complaint form.

Recommended signs

We offer recommended signs for businesses to use.

Download the sign for businesses selling goods (PDF, 255.8 KB).
Download the sign for businesses offering services (PDF, 255.3 KB).

Last updated
1 July 2014

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