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Sales practices

  • Door-to-door selling

    You must follow strict rules if you sell your goods or services door-to-door. Find out what rules apply and how to comply with them.

  • Telemarketing sales

    You must follow strict rules if you sell your goods or services over the phone. Find out what rules apply and how to comply with them.

  • Lay-bys

    Lay-by agreements can be convenient for businesses and consumers. Find out about the rules for lay-bys and how to comply with them.

  • Multiple pricing

    A product or service should only have a single selling price at any time. Find out how to sell a multiple-priced item or correct a price error.

  • Component pricing

    You must not display only part of the total price for a good and service. Find out the rules for displaying the total price as well as any components.

  • Unsolicited supply of goods and services

    Consumers do not have to pay for goods and services they did not ask for or agree to. Find out the rules and how to obey them.

  • Proof of transaction and itemised bills

    Your customers are entitled to a receipt for any purchase, and they can also request an itemised bill. Find out the rules and how to obey them.

  • Uncollected goods

    You need to follow certain rules when a customer has not collected their goods. Find out the rules for uncollected goods and how to obey them.

Last updated
1 July 2014

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