Make a complaint |
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Bought faulty goods? Paid for something that never arrived? As a consumer, you have a right to complain.
Our role is to promote your rights as a consumer.
We also handle complaints:
- by traders about the conduct of other traders who are breaking the law
- about the safety of products
- about how products are measured and weighed.
Follow these steps to resolve your complaint.
Step 1: Try to resolve your complaint first
Your consumer rights and responsibilities
Know your legal rights as a customer. Businesses must meet certain standards when they sell you products and services.
Make a direct complaint
How to complain over the phone, via email or in writing. Includes sample letters and tips for getting what you want.
Already tried to resolve your complaint? Not satisfied with the response?
Step 2: Refer your complaint to the relevant industry association
Contact list for consumer complaints
Many businesses belong to an industry association with its own internal complaint handling process. It might be able to help you.
Still not satisfied with the response? Then let us know about your complaint. But first read about how we handle complaints.
Step 3: Understand how we handle your complaints
Our complaint handling process
About general consumer complaints, complaints against other traders, and product safety or measurement.
Once you understand our process, tell us about your complaint.
Step 4: Make an official complaint to us
Lodge a complaint about an unsafe product
Lodge a complaint about product measurement
Last reviewed 18/08/2009 |
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