We will not investigate your complaint unless you’ve tried to resolve the issue with the business first.
Use the form below or download and complete the paper complaint form (PDF, 120KB).
Required fields are marked with an asterisk (*).
I declare that the information supplied by me is, to the best of my knowledge, true and correct. I agree that the information provided (except for demographic data) may, if necessary, be revealed to the trader in correspondence or investigations concerning this complaint or referred to another authority for their appropriate action should the matter fall outside this department's jurisdiction.
We normally contact you within ten working days after receiving your complaint. If you have not heard from us by this time, we recommend you call us on 13 QGOV (13 74 68) or email us to confirm we have received it.
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