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Handling disputes

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We have no power to intervene in the disputes of an incorporated association. The Supreme Court of Queensland is the only body that can intervene in the operation of an incorporated association.

The inclusion of a formal complaint process in your incorporated association´s rules may assist you to deal with any disputes that arise internally.

We recommend that you:

• appoint a member to be in charge of receiving and dealing with complaints
• set up a system to record, track and monitor complaints
• record the progress of all complaints, including their outcomes in mediation or court (if applicable) or if they are referred outside the incorporated association.

The Australian Standard for Complaints Handling may be useful in creating your incorporated association´s procedure.

The Department of Justice and Attorney-General´s Dispute Resolution Branch offers free mediation services.

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Last reviewed 01/07/2011

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