Guarantees, warranties and refunds |
As a consumer, the law automatically provides you with guarantees on certain goods and services. These are called consumer guarantees.
You are guaranteed that the goods you buy:
- are of acceptable quality
- match the description, sample or demonstration model you were shown
- are fit for their intended purpose
- have clear title, unless otherwise stated
- do not have any undisclosed securities (money owing on them)
- come with a right to undisturbed possession
- will have spare parts and repairs available for a reasonable amount of time after you buy them
- will have express warranties honoured.
You are guaranteed that the services you buy are:
- provided with due care and skill
- fit for purpose
- completed within a reasonable time.
If a good or service fails to meet a guarantee, you have rights against the business you purchased them from and, in some cases, the manufacturer. They will have to provide a 'remedy' - an attempt to put right the fault, deficiency or failure.
The following clip, which is part of our film on the Australian Consumer Law, explains the basics of the consumer guarantees regime.
Goods and services covered by consumer guarantees
Find out what types of goods and services are covered by consumer guarantees.
Goods and services not covered by consumer guarantees
Find out what types of goods and services are not covered by consumer guarantees.
Consumer guarantees applying to goods
There are nine different guarantees that apply to goods.
Consumer guarantees applying to services
There are three different guarantees that apply to services.
When goods or services do not meet a consumer guarantee
What you can do when a good or service you have purchased does not meet a consumer guarantee.
Types of warranties
Find out about the different types of warranties that you are entitled to, or that may be offered to you to buy.
Getting a refund
Your rights in relation to the way a refund is payed to you, restocking fees, and what happens when a business changes ownership.
Refund signage
'No refund' signs are illegal. In some circumstances, you are legally entitled to a refund, repair, replacement or repeat service for goods or services bought in Queensland
Auctions and private purchases
Take extra care when buying privately or at auction as you may not be as protected.
Last reviewed 30/11/2011 |
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