Grounding of Qantas fleet |
Fair Work Australia has terminated all industrial action and Qantas will resume scheduled services from mid-afternoon on Monday 31 October. This is subject to approval from the regulator.
For the latest information on the resumption of services customers are encouraged to check the Qantas website.
Changing or refunding your booking
Qantas is providing full refunds and fully flexible re-booking options to customers whose travel was affected by the grounding of the Qantas fleet due to industrial action.
These refunds and re-booking options are available to Qantas customers holding a valid Qantas ticket issued on/before 29 October 2011 who are directly affected by schedule change activity (ie cancelled and retimed flights resulting from the grounding of Qantas services) for travel from 1700 AEDT 29 October 2011 up to and including 2 November 2011.
Visit the Qantas website for further information.
If you experience difficulty obtaining a full refund or credit from the airline, you can lodge a complaint with us.
Accommodation and incidental expenses
If your travel was disrupted by the grounding of the Qantas fleet due to industrial action, Qantas is offering to reimburse you for certain out of pocket expenses including accommodation, transfers, meals and incidentals up to a total value of AUD 350 per person per day. Visit the Qantas website for further information.
You will need to keep your receipts and provide copies in order to make a claim.
If you have suffered any other loss as a result of the grounding, such as accommodation costs, you may be able to seek further redress. If you wish to pursue this you should consider lodging a claim with the Queensland Civil and Administrative Tribunal (QCAT). There may be a fee involved for lodging a claim with QCAT.
Last reviewed 02/11/2011 |
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