Fairtrading###a## eµp####

Howwecanhelpyou### µp####µe #a sa# ß####s##µe

FairTradingaimstodeliverafairandsafemarketplaceforQueenslandconsumersandbusinesses. FairtradingcanprovidehelpfulinformationandadviceaboutyourrightsandresponsibilitiesasaconsumerorbusinessoperatinginQueensland.St#### t## ##afe### ###a####µp#####e##a# pa###e# µ#a d##a## #a# asfa## a#### se#ata#a##t## #a# ep##e###se## t## ####s###d##. ## ##afe## d##a### eµp##### µp##e# #a pa###e# ###s#µe# p####f###e# #a# s#µß##### s#et### µe ta d##a##µata #a# t## #p###e#se## sa### #ata#a##t## # ep##e###s# p## #e#t####e# st## ####s###d#.

See the Contact us header at the end of this page to find out how to access translation services that will help you understand more about Fair Trading. ###pe t## pa####af# #p########a µa## µa#st# t#### a#t## t## se##da# ##a #a ß#e#te p## µp##e#te #a ##ete p##sßas# st## µetaf#ast#### #p##es#e# p## #a sa#ß####s### #a #ata###sete pe##ss#te## t# ###a## #µp####.

Buyinggoodsandservices##### a#a### #a# #p##es###

Fairtradinglawssetoutyourrightsandresponsibilitieswhenbuyinggoodsandservices, includingyourrefundrights.## ##µ## d##a###eµp##### #a######## ta d##a##µata #a# t## #p###e#se## sa# #ta# a#####ete a#a## #a# #p##es#e#, pe###aµßa##µ#### #a# t## d##a##µ#t## sa# ##a ep#st##f# ###µ#t##.

Resolvingconsumercomplaints#p###s# pa#ap#### #ata#a##t##

Wecanconciliatebetweenconsumersandbusinessestoresolvecomplaints, thoughwerecommendyoutrytosortouttheproblemwiththebusinessfirst.#p####µe #a e#e###s##µe ##a t# s#µß#ßasµ# µeta## #ata#a##t## #a# ep##e###se## ##a t##ep###s#pa#ap####, pa#### p## sa# s#st####µe #a p##spa##sete p##ta #a ep###sete t# p##ß##µa µe t## ep##e###s#.

Scams#p#te#

We can keep you informed about recent scams and encourage scam reports so we can alert others. Remember, if an offer sounds too good to be true, it is probably a scam. #p####µe #a sa# ##at#µe e##µe#### s#et### µe p##sfate# ap#te# #a# e##a######µe t## #ata##e##e# ##a ap#te##ste #a µp####µe #a p##e#d#p####µe t### ######. #a# #a ##µ#ste, a# µ#a p##sf### a####eta# p### e###st### ##a #a e##a# a######, p##a### #a e##a# ap#t#.

Checkfordebtsbeforebuyingsecond-handcars, boats, bikes, orcaravans#####te ##a #### p### a####sete µeta#e###sµ##a a#t#####ta, s##f#, µ#t#s####te## t####sp#ta

UseourRegisterofEncumberedVehicles(REVS) servicebeforebuyingasecond-handvehicleorboat. Forlessthan$20, aREVSchecktellsyouifanymoneyisstillowingonthevehicleorboat. Ifyoubuywithoutchecking, thevehicleorboatcouldberepossessed.###te ###s# t## ###e### µa# #eßa##µ#### ###µ#t## (RegisterofEncumberedVehicles- REVS)p### a####sete µeta#e###sµ### ###µa # s##f##. G#a ####te## ap# 20 d#####a, µ’ ##a# ##e###st# ###e## REVSµp##e#te #a µ##ete a# #p###e#a##µ# ##p### ##### st# ###µa # s##f##. ## a####sete ##### #a t# e####ete, µp##e# #a sa# p##### p#s# t# ###µa # s##f##.

Buyingorsellingyourhome##### # p###s# t## sp#t### sa#

We provide consumer advice and information to know your rights and responsibilities when buying or selling a home, one of life’s biggest purchases. #a#####µe s#µß##### #a# p####f###e# #ata#a##t## ##a #a ######ete ta d##a##µata #a# t## #p###e#se## sa# #ta# a#####ete # p####te ##p### sp#t#, µ#a ap’ t## µe#a##te#e# a##### st# ### µa#.

Financeandcreditproblems#a#e####pt### #a# p#st#t### p##ß##µata

We can give you information and advice on using credit wisely. We can also refer you to counselling services if you are in financial trouble. #p####µe #a sa# d#s##µe p####f###e# #a# s#µß##### s#et### µe t#s##et# ###s# t## p#st#s##. #p####µe ep#s## #a sa# pa#ap#µ###µe se s#µß###e#t#####p##es#e# a# ##ete ######µ### p##ß##µata.

Registeringyourbusinessname####af#t## ###µat## t## ep##e###s## sa#

Youmustregisterabusinessnamewithusifyoutradeunderanamethatisdifferenttoyourownname. ###pe# #a e#####etet####µa t## ep##e###s## st## #p##es#a µa# a# eµp##e#este µe###µa p## e##a# d#af##et### ap’ t# d### sa#.

Occupationallicensing####af# ##a e##s##s# epa####µat##

Ifyouwanttoworkasoneofthefollowing, youmustbelicensedwithus.## ###ete #a e##aste#te s’ ##a ap’ ta pa#a##t# epa####µata, p##pe# #a p##ete #de#a e##s##s## epa####µat## ap’ t## #p##es#a µa#.

·         property agents#t#µat#µes#te#

·         motor dealers#µp#### a#t#####t##

·         debt collectors##e#s#####te#

·         securityproviders#pe######pa##### #p##es### asf##e#a#

·         secondhanddealersandpawnbrokers#µp#### µeta#e###sµ#### a#t##e#µ#### #a# e#e####da#e#st##

·         travel agents ta##d##t#### p###t##e#

·         boarding house operatorsep##e###µat#e# ####t##fe###

·         introduction agentsp###t##e# s#####es###

Associations and cooperativesS########a#s##eta###sµ##

Incorporatingyourassociationgivesmemberslegalprotectionbycreatingaseparatelegalidentityforyourorganisation. Thisprotectsindividualmembersfrombeingsuedforactionsoftheassociation. Itmayalsobenecessaryifyouwanttoapplyforgovernmentfunding.# e###af# t## s####### sa# ## eta###a d##e# sta µ### t# ##µ### p##stas#a d#µ#######ta# µ#a #e####st# ##µ### ##t#t#ta ##a t## ###a##sµ# sa#. ##t# p##state#e# ta µeµ###µ##a µ### ap# a##### ##a e####e#e# t## s#######. #p##e# ep#s## #a e##a# a#a##a## a# ###ete #a ###ete a#t#s# ##a ##at### ###µat#d#t#s#.

CharitiesF##a####p### #d##µata

If you raise funds for a charitable purpose, you must register with us. This helps protect the public from bogus charity collectors. ## s###e#t###ete ###µata ##a f##a####p### s##p#, p##pe# #a e###afe#te st## #p##es#a µa#. ##t# ß####e# t# ##### ap# apate##e# s#####te# e#####.

Safeproducts#sfa## p#####ta

Allsellersmustensuretheproductstheysellcomplywithproductsafetylaws. Wealsoinvestigatecomplaintsaboutunsafeproductsandenforcesafetystandardsthroughrecallsandbans.#### ## p###t## p##pe# #a d#asfa###### #t# ta p#####ta p## p#####e s#µµ##f####ta#µe t#####µ### asf##e#a# p#####t##. ##e#e####µeep#s## pa##p##a s#et### µe a#asfa## p#####ta #a# ep#ß#####µe p##d#a##af## asf##e#a# µ#s# a#a###se## p#####t## #a# apa###e#se##.

Weights and measures##t#a#a#sta#µ#

If you use scales, scanners or other measuring instruments, you must make sure they are accurate. We conduct random checks of businesses and investigate consumer complaints. ## ###s#µ#p##e#te ###a####, sa##t## # ###a ###a#a µ#t##s##, p##pe# #a d#asfa##sete #t# e##a# a###ß#. ##e#e####µe t##a#### e####### se ep##e###se## #a# d#e#e####µe pa##p##a #ata#a##t##.

Contactus#p########a µa## µa#

Telephoneinterpreting###ef##### #p##es#a d#e#µ#####

Call131 450 tospeaktoaTranslationandInterpretingServiceNationalinterpretertoassistyouwithFairTradingservicesoverthetelephone. Thisserviceisprovidedfreeforthecostofalocaltelephonecall.###ef###ste st# 131 450 ##a #a µ###sete µe d#e#µ###a t## ####### #p##es#a# #etaf#ast## #a# ##e#µ##### ##a #a sa# ß####se# t##ef##### µe t## #p##es#e# ###a### #µp#####. ##t# # #p##es#a pa###eta# d##e## µe t# ##st## t#p#### t##ef###### ###s##.

Face-to-face interpreting#p#t#p#ad#e#µ##e#a

Translation and Interpreting Service National can also provide a free face-to-face interpreting service should you need to visit a Fair Trading office. Telephone131 450 todiscussyourserviceneeds. # ###### #p##es#a #etaf#ast## #a# ##e#µ##### pa###e# ep#s## ep#t#p##d#e#µ###a a# ###ete #a ep#s#ef#e#te t# ##afe## ###a### #µp#####. ###ef###ste st# 131 450 ##a #a s###t#sete t## #p##es#a### sa# a####e#.