Anyone who sells funeral benefits in Queensland must comply with the Funeral Benefit Business Act 1982 (the Act).
Client care statement
Under the Act, you must complete a Funeral Benefit Business Act Form 1 - Client care statement (PDF, 251 KB) and give a copy to each client before they sign a contract with you.
You must write the statement in plain English, and clearly outline:
- the services you provide
- fees and charges they will pay
- the cooling-off period.
All new prepaid funeral contracts have a 30-day cooling-off period.
If the client cancels in this time, you must refund the full amount, minus a $50 cancellation fee, within seven days of receiving their notice.
If you fail to provide, explain or retrieve a signed client care statement, you can be fined up to $14 740 for individuals and $73 700 for companies.
Similar fines apply if you fail to comply with the cooling-off period.
Last reviewed 25/03/2013