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Home > Businesses > Specific businesses and industries > Funeral providers

Funeral providers

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Anyone who sells funeral benefits in Queensland must comply with the Funeral Benefit Business Act 1982 (the Act).

Client care statement

Under the Act, you must complete a Funeral Benefit Business Act Form 1 - Client care statement (PDF, 251 KB) and give a copy to each client before they sign a contract with you.

You must write the statement in plain English, and clearly outline:

All new prepaid funeral contracts have a 30-day cooling-off period.

If the client cancels in this time, you must refund the full amount, minus a $50 cancellation fee, within seven days of receiving their notice.

Penalties

If you fail to provide, explain or retrieve a signed client care statement, you can be fined up to $14 740 for individuals and $73 700 for companies.

Similar fines apply if you fail to comply with the cooling-off period.

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Queensland
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Last reviewed 25/03/2013

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