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Funeral providers

Printable view

Anyone who sells funeral benefits in Queensland must comply with the Funeral Benefit Business Act 1982 (the Act).

Client care statement

Under the Act, you must complete a Funeral Benefit Business Act Form 1 - Client care statement (PDF, 251 KB) and give a copy to each client before they sign a contract with you.

You must write the statement in plain English, and clearly outline:

• the services you provide
• fees and charges they will pay
• the cooling-off period.

All new prepaid funeral contracts have a 30-day cooling-off period.

If the client cancels in this time, you must refund the full amount, minus a $50 cancellation fee, within seven days of receiving their notice.

Penalties

If you fail to provide, explain or retrieve a signed client care statement, you can be fined up to $14 740 for individuals and $73 700 for companies.

Similar fines apply if you fail to comply with the cooling-off period.

Related links

Funeral Benefit Business Act 1982 (Office of the Queensland Parliamentary Counsel website)

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Last reviewed 25/03/2013

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