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Home > Consumers > Consumer rights and responsibilities > Avoiding unfair business practices > False or misleading representations
False or misleading representations |
A business cannot make false or misleading representations about goods or services concerning:
- the price or value, standard, age, place of origin, quality or grade
- the composition style, model or history of goods
- testimonials from people buying or using them
- the availability of repair facilities or spare parts
- the sponsorship, approval, performance characteristics, accessories or benefits of use
- a buyer´s need for them
- any guarantee, warranty or condition on them.
It is also illegal for a business to offer rebates, gifts or prizes without intending to provide them, or not providing them as offered.
Bait advertising
A business cannot advertise goods at a certain price if it does not have a reasonable supply for consumers to buy, and instead urges consumers to buy higher priced or lower quality goods.
Wrongfully accepting payment
A business cannot accept payment for goods or services if they do not intend to supply them, or if they cannot supply them in a timely manner.
Last reviewed 11/04/2013 |
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