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Publications

Printable view

Corporate information

Fair Trading services are delivered by the Department of Justice and Attorney-General (JAG).

Prior to 21 February 2011, Fair Trading was included in the:

• 2009-10 Department of Employment, Economic Development and Innovation annual report
• 2008-09 Department of Employment, Economic Development and Innovation annual report
• 2007-08 Department of Justice and Attorney-General annual report
• 2006-07 Department of Tourism, Fair Trading and Wine Industry Development final report
• 2005-06 Department of Tourism, Fair Trading and Wine Industry Development annual report
• 2004-05 Department of Tourism, Fair Trading and Wine Industry Development annual report
• 2003-04 Department of Tourism, Fair Trading and Wine Industry Development annual report
• 2002-03 Department of Tourism, Racing and Fair Trading annual report
• 2001-02 Department of Tourism, Racing and Fair Trading annual report
• 2000-01 Department of Tourism, Racing and Fair Trading annual report.

For other documents, such as State Budget papers, the Queensland Parliament website provides a search function for all papers tabled in the Queensland Legislative Assembly.

For consumers

Some useful resources for consumers are available for download below.

For consumers
	Budget planner (xls, 268 KB) This budget planner will help you manage your money. Simply enter your income and expenses.
	Sample complaint letter for goods (rtf, 14 KB) Use this sample complaint letter when writing to a business about faulty goods.
	Sample complaint letter for services (rtf, 14 KB) Use this sample complaint letter when writing to a business about a faulty service.
	Study on warranties and refunds (PDF, 239 KB) A report on consumer and trader experiences in the marketplace in relation to statutory warranties and refunds. Released by the National Education and Information Advisory Taskforce (NEIAT), of which the Queensland Office of Fair Trading is a member.

Smart guides

The 'Smart guides' below are provided as an alternative to accessing information online. The content of the guides was modelled on the most popular sections of this website, providing a snapshot of the comprehensive information available here.

Please go to the relevant page(s) on this website for the most up-to-date information:

• Consumer section (for information contained in Buy Smart)
• Property section (for information contained in Property Smart)
• Motor vehicles section (for information contained in Car Smart)
• Retirement villages section (for information contained in Retire Smart)
• Incorporated Associations (for information contained in Incorporated Associations Smart Business Guide).

Smart guides
	Buy Smart (PDF, 2.4 MB) Consumer guide containing useful tips on buying goods and services, your consumer rights and responsibilities, making a complaint, and refunds and warranties.
	Property Smart (PDF, 3.1 MB) Consumer guide containing useful tips on buying and selling property.
	Car Smart (PDF, 2.0 MB) Motorist's guide containing useful tips on buying a new or used car, repairs, maintenance and warranty.
	Retire Smart (PDF, 2.1 MB) Senior's guide containing useful tips on retirement village living.
	Incorporated Associations Smart Business Guide (PDF, 790 KB) A guide to operating an incorporated association in Queensland.

Related links

Newsletters

Media releases

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Last reviewed 15/11/2011

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