Access keys | Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to footer |

Problems viewing this site

• Home
• Consumers
  • Make a complaint
  • Consumer rights and responsibilities
  • Refunds and warranties
  • Property
  • Motor vehicles
  • Scams and fraud
  • Products and services
  • Product safety and recalls
  • Real life stories
• Businesses
  • Lodge a complaint
  • Do I need a licence?
  • Business names
  • Business rights and responsibilities
  • Specific businesses and industries
  • Business structures
  • Finances
  • Scams targeting business
• Property agents and managers
  • Licence types
  • Licence changes
  • Licence check
  • Legal requirements
  • Breaches and penalties
  • Careers and training
  • Property agent forms
• Motor industry
  • Licence types
  • Licence changes
  • Licence check
  • Legal requirements
  • Breaches and penalties
  • Motor dealer forms
  • REVS
• Security industry
  • Licence types
  • Licence changes
  • Licence check
  • Legal requirements
  • Breaches and penalties
  • Security industry forms
• Associations and non-profits
  • Incorporated associations
  • Charities
  • Cooperatives
• About us
  • Our organisation
  • Contact us
  • News and events
  • Forms
  • Publications
  • Related websites

• Our organisation
  • Our structure
  • Our minister
  • Our services
  • How we can help you
  • Our laws and policies
    • Legislation
    • Community consultation
    • National Competition Policy
  • Right to information
• Contact us
  • Fair Trading offices
  • Business units
  • Media enquiries
  • Legal advice
  • Check your application's progress
  • Make an online enquiry
  • Website feedback
  • Complaints about our service
• News and events
  • News features
    • Abel Rent a Car
    • Schoolies accommodation tips
    • Insulation trader warnings
    • National personal property securities register
    • Fair Work Ombudsman campaigns and audits
    • Trade Measurement consultation
    • Response to review of PAMD Act
    • Top 10 consumer complaints in 2008
  • Media releases
  • Newsletters
    • Smart Business Bulletin
    • Get out there
  • Events
    • Buy Smart Competition
    • National Toy Summit
• Forms
• Publications
• Related websites

Publications

Printable view

Corporate information

As of 26 March 2009, Fair Trading services are delivered by the Department of Employment, Economic Development and Innovation (DEEDI). All corporate publications are available from the DEEDI website including:

• 2008-09 Annual report
• Budget highlights 2009-10
• Multicultural Action Plan 2009-12
• Service delivery statement 2009-10
• Strategic Plan 2009-2014.

Prior to 2008-09, the Office of Fair Trading was included in the:

• 2007-08 Department of Justice and Attorney-General annual report
• 2006-07 Department of Tourism, Fair Trading and Wine Industry Development final report
• 2005-06 Department of Tourism, Fair Trading and Wine Industry Development annual report
• 2004-05 Department of Tourism, Fair Trading and Wine Industry Development annual report
• 2003-04 Department of Tourism, Fair Trading and Wine Industry Development annual report
• 2002-03 Department of Tourism, Racing and Fair Trading annual report
• 2001-02 Department of Tourism, Racing and Fair Trading annual report
• 2000-01 Department of Tourism, Racing and Fair Trading annual report.

For other documents, such as State Budget papers, the Queensland Parliament website provides a search function for all papers tabled in the Queensland Legislative Assembly.

For consumers

Some useful resources for consumers are available for download below.

For consumers
	Budget planner (xls, 268 KB) This budget planner will help you manage your money. Simply enter your income and expenses.
	Sample complaint letter for goods (rtf, 14 KB) Use this sample complaint letter when writing to a business about faulty goods.
	Sample complaint letter for services (rtf, 14 KB) Use this sample complaint letter when writing to a business about a faulty service.

Smart guides

The 'Smart guides' below are provided as an alternative to accessing information online. The content of the guides was modelled on the most popular sections of this website, providing a snapshot of the comprehensive information available here.

The Smart guides are current as at 1 July 2009.

Please go to the relevant page(s) on this website for the most up-to-date information:

• Consumer section (for information contained in Buy Smart)
• Property section (for information contained in Property Smart)
• Motor vehicles section (for information contained in Car Smart)
• Retirement villages section (for information contained in Retire Smart).

Smart guides
	Buy Smart (PDF, 2.4 MB) Consumer guide containing useful tips on buying goods and services, your consumer rights and responsibilities, making a complaint, and refunds and warranties.
	Property Smart (PDF, 3.1 MB) Consumer guide containing useful tips on buying and selling property.
	Car Smart (PDF, 2.0 MB) Motorist's guide containing useful tips on buying a new or used car, repairs, maintenance and warranty.
	Retire Smart (PDF, 2.1 MB) Senior's guide containing useful tips on retirement village living.

Related links

Newsletters

Media releases

How useful did you find this information?

- select - VerySomewhatNot at all
Type your comments here. If you would like a response, please include your name and email address.

Please type the word exactly as it appears above (to aid in spam prevention)

Please only use this box if you wish to give us feedback about the website and the information available on this page. There are alternate methods if you wish to make a general enquiry or lodge a complaint.

Last reviewed 18/11/2009

Copyright | Disclaimer | Privacy | Access keys | Other languages

© The State of Queensland (Department of Employment, Economic Development and Innovation) 2009.

Queensland Government