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Publications

Corporate information

Fair Trading services are delivered by the Department of Justice and Attorney-General.

Annual report information for the Office of Fair Trading is included in the:

For other documents, such as State Budget papers, the Queensland Parliament website provides a search function for all papers tabled in the Queensland Legislative Assembly.

For consumers

Some useful resources for consumers are available for download below.

For consumers
	Budget planner (xls, 268 KB) This budget planner will help you manage your money. Simply enter your income and expenses.
	Sample complaint letter for goods (rtf, 14 KB) Use this sample complaint letter when writing to a business about faulty goods.
	Sample complaint letter for services (rtf, 14 KB) Use this sample complaint letter when writing to a business about a faulty service.
	Study on warranties and refunds (PDF, 239 KB) A report on consumer and trader experiences in the marketplace in relation to statutory warranties and refunds. Released by the National Education and Information Advisory Taskforce (NEIAT), of which the Queensland Office of Fair Trading is a member.

The 'Smart guides' below are provided as an alternative to accessing information online. The content of the guides was modelled on the most popular sections of this website, providing a snapshot of the comprehensive information available here.

Please go to the relevant page(s) on this website for the most up-to-date information:

Consumer section (for information contained in Buy Smart)
Property section (for information contained in Property Smart)
Motor vehicles section (for information contained in Car Smart)
Incorporated Associations (for information contained in Incorporated Associations Smart Business Guide).

Smart guides
	Buy Smart (PDF, 2.4 MB) Consumer guide containing useful tips on buying goods and services, your consumer rights and responsibilities, making a complaint, and refunds and warranties.
	Property Smart (PDF, 3.1 MB) Consumer guide containing useful tips on buying and selling property.
	Car Smart (PDF, 2.0 MB) Motorist's guide containing useful tips on buying a new or used car, repairs, maintenance and warranty.
	Incorporated Associations Smart Business Guide (PDF, 790 KB) A guide to operating an incorporated association in Queensland.

Translated information

Factsheets for consumers are available in languages other than English.

How Fair Trading can help you	Your shopping rights	Avoid unfair business practices	Door-to-door selling and telemarketing
English	English	English	English
Arabic	Amharic	Amharic	Amharic
Bosnian	Arabic	Arabic	Arabic
Chinese Simplified	Bosnian	Bosnian	Bosnian
Chinese Traditional	Burmese	Chinese Simplified	Chinese Simplified
Dari	Chin Haka	Chinese Traditional	Chinese Traditional
Dinka	Chinese Simplified	Cocos Malay	Cocos Malay
French	Chinese Traditional	Croatian	Croatian
German	Cocos Malay	Dari	Dari
Greek	Croatian	Dinka	Dinka
Hindi	Dari	French	French
Italian	Dinka	German	German
Japanese	French	Greek	Greek
Korean	German	Hindi	Hindi
Samoan	Greek	Indonesian	Indonesian
Spanish	Hindi	Italian	Italian
Swahili	Indonesian	Japanese	Japanese
Vietnamese	Italian	Khmer	Khmer
	Japanese	Korean	Korean
	Karen	Macedonian	Macedonian
	Khmer	Nuer	Nuer
	Korean	Persian Farsi	Persian Farsi
	Macedonian	Polish	Polish
	Maltese	Portuguese	Portuguese
	Nuer	Samoan	Samoan
	Persian Farsi	Serbian	Serbian
	Polish	Spanish	Spanish
	Portuguese	Swahili	Swahili
	Russian	Tagalog	Tagalog
	Samoan	Turkish	Turkish
	Serbian	Vietnamese	Vietnamese
	Spanish
	Swahili
	Tagalog
	Turkish
	Vietnamese

Publications

Corporate information

For consumers

Smart guides

Translated information

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