A crowd controller keeps order at a public place by:
- screening the entry of people into a place
- monitoring or controlling the behaviour of people in a place
- removing people from a place.
For example, a hotel security guard needs a crowd controller licence but an usher does not.
For information on what a crowd controller may include, refer to our guidelines.
To apply, you must:
- meet the eligibility criteria
- complete the training requirements and attach proof of qualifications
- complete the Security Providers Form 1-1 - Application for a security provider class 1 individual licence (PDF, 510 KB)
- provide originals or certified copies of your birth certificate, birth extract, passport, Australian citizenship certificate or drivers licence
- pay the appropriate licence fee (fees are listed on the application form)
- pay the criminal history check fee
- pay the fingerprinting fee
- lodge the application (lodgement details are listed on the application form).
All security providers must be fingerprinted by the Queensland Police Service. After you´ve lodged your application, you will receive a letter from us that details the process for having your fingerprints taken.
To be eligible for a licence, you must:
- be 18 years or older
- have no recorded conviction of a disqualifying offence within the previous 10 years
- have no unrecorded finding of guilt of a disqualifying offence in the previous five years
- not be considered a risk to public safety
- have successfully completed the training.
To qualify for an unrestricted crowd controller licence, you must successfully complete the following competency units from the National Asset Security Training Package.
- PRSSO210A or CPPSEC2011A or CPPSEC2011B Control access to and exit from premises
- PRSSO211A or CPPSEC2012A Monitor and control individual and crowd behaviour
- PRSSO215A or CPPSEC2014A Operate basic security equipment
- PRSSO216A or CPPSEC2015A Patrol premises
- PRSSO303A or CPPSEC3003A Determine response to security risk situation
- PRSSO305A or CPPSEC3002A Manage conflict through negotiation (TR)
- PRSSO309A or CPPSEC3007A Maintain security of environment
- PRSSO316A or CPPSEC3013A Control persons using empty hand techniques (TR)
- HLTFA301B or HLTFA301C or HLTFA311A Apply first aid (TR)
- PRSSO201A or CPPSEC2001ACommunicate effectively in the security industry OR PRSSO301A or CPPSEC3005A Prepare and present security documentation and reports
- PRSSO202A Maintain workplace safety or CPPSEC2002A Follow workplace safety procedures in the security industry OR PRSSO302A Maintain a safe workplace and environment or CPPSEC3001A Maintain workplace safety in the security industry
- PRSSO203A or CPPSEC2003A or CPPSEC2003B Work effectively in the security industry OR PRSSO307A Manage own performance and development or BSBCMN302A or BSBWOR301A Organise personal work priorities and development
- PRSSO204A Work as part of a team or CPPSEC2005A Work as part of a security team OR BSBFLM302A Support leadership in the workplace or BSBFLM303B or BSBFLM303C Contribute to effective workplace relationships
- PRSSO205A Provide security services to customer or CPPSEC2006A or CPPSEC2006B Provide security services to clients OR PRSSO308A or CPPSEC3006A Coordinate a quality security service to customers
The CPP07 Property Services Training Package has replaced the former PRS03 Asset Security Training Package.
From 31 December 2010, if you commence the Certificate II or Certificate III in Security Operations, you must be trained and assessed in accordance with the CPP07 Training Package.
We will not recognise, for security licensing purposes, a training qualification from the PRS03 Training Package issued after 31 December 2010.
You can get information on training providers who offer this course in Queensland, by visiting www.training.gov.au.
Further training and career information can be found on the Education and training portal.
Some units in the above list have the letters 'TR' at the end, which stands for 'triennial revalidation'. Every three years, you need to successfully complete these units again through a nationally recognised training provider to ensure you remain up to date with the latest techniques. You will receive the required completion dates for these competencies on the notice supplied with your security licence.
Recognition of prior learning will not be accepted for triennial training units.
You can select a registered training organisation from the list at www.training.gov.au.
You can apply for a restricted licence. This licence allows you to complete your training requirements while working under the direct supervision of a fully licensed security provider.
A restricted licence is issued for a term of six months only. After the term ends, you cannot apply for an extension. You must complete the training requirements and apply for an unrestricted licence within six months.
A crowd controller supervisor must:
- remain on the same premises as the restricted licensee
- remain in the restricted licensee´s line of sight, where practical
- be able to provide immediate assistance to restricted licensee if needed
- give the restricted licensee detailed written instructions about the work they need to do
- document the tasks that the licensee performs
- document and give the restricted licensee regular progress checks
- supervise no more than three restricted licence holders at any time.
Applicants must undergo a criminal history check to confirm their suitability.
The criminal history check costs $38.40 (which includes $1.13 GST) for each person who appears on the application form. The fee applies to all applications and renewal notices.
Processing time is 4-6 weeks. However, it can take longer if we need to contact you for missing information or fees.
The processing time may be up to six weeks because the criminal history check process, handled by the Queensland Police Service, is thorough and time consuming.
Send certified documents
Take the original document and a copy to a Justice of the Peace, Commissioner for Declarations, solicitor, barrister or a Notary Public. They will stamp and/or sign the copy and write ´This is a true copy of the original document´.
The Department of Justice and Attorney-General has a list of JPs in your area. Otherwise, contact your local post office, courthouse, bank, shopping centre manager or pharmacy who may be able to advise on the location of local JPs.
Please note that a photocopy is not a certified document.
Depending on your circumstances, you may be entitled to a partial refund if you withdraw your application or it is refused. We will also refund any unused criminal history check fees or fingerprinting fees.
Last reviewed 15/08/2013