Any licensed premises that engages a crowd controller must maintain a crowd controller register.
The register records which crowd controllers are on duty and any incidents that occur. Crowd controllers must sign in and out of each shift.
Fair Trading inspectors and the police are authorised to inspect the crowd controller register at any time.
Liquor licensees must keep the register on the premises. Otherwise the security firm must keep the register.
They must keep the register for seven years after the date of the last entry.
The register must contain:
- the crowd controller´s full name, residential address and licence number
- the security firm´s name and address (if applicable)
- the crowd controller´s identification details (venue-issued ID number)
- the crowd controller´s shift date, and start and finish time
- the name of any unrestricted crowd controller licensees directly supervising restricted crowd controller licensees
- details of every incident in which a person is injured
- details of every incident in which the crowd controllers removes a person from a public place.
Incident details must include:
- the incident date and time
- the location at the premises where the incident happened
- each person involved in the incident and, if known, their name
- the incident, including whether the crowd controller removed a patron from the premises because of the incident
- injuries sustained by people involved in the incident
- any action that a crowd controller or staff member took in response to the incident.
Last reviewed 01/07/2011