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Home > Consumers

Consumers

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As a Queensland consumer, the law entitles you to certain rights and gives you responsibilities.

Our role is to ensure the marketplace remains fair and safe for both consumers and business.

The laws protect your interests and those of the businesses you deal with.

How to make a complaint
If you have a complaint, try to resolve it with the business first.

Consumer rights and responsibilities
Your rights and responsibilities about refunds, lay-bys, deposits, advertising, credit and finance, businesses in liquidation, pricing, quotes and contracts.

Indigenous consumers
Your rights and responsibilities about purchasing cars, borrowing money, shopping, mobile phones, gyms, scams, refunds and warranties, and how to make complaints.

Property
Buying and selling your home, and information for residents of retirement villages, boarding houses and hostels, and managers of holiday apartments. Learn about the process for making a claim if you have lost money because of a property agent's actions.

Motor vehicles
Buying and maintaining a new or used car, and dealing with car repairers. Learn about the process for making a claim if you have lost money because of a motor dealer's actions.

Product safety and recalls
Our role in product safety is to ensure consumer products are as safe as possible and fully inform consumers about using products safely and informing suppliers about selling safe products.

Scams and fraud
Recognising and protecting yourself from scams targeting Queensland consumers.

Products and services
Information on buying and using selected products and services.

Consumer alerts
Keeping up-to-date with recent consumer alerts.

Real life stories
Stories from consumers about their experiences getting refunds, dealing with businesses, buying houses and cars and more.

Last reviewed 26/09/2013

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