Consumer rights and responsibilities |
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Consumer rights
Know your rights and responsibilities when you shop in Queensland. Know when you are entitled to a refund or exchange.
Shop smart
Tips for smart shopping, safe online shopping and tips on dealing with itinerant traders, telemarketers and door-to-door traders.
Credit and finance
Tips for consumers on credit, debt, credit cards, payday lending, going guarantor and getting help in hardship.
Lay-bys and deposits
Your rights and responsibilities in lay-by agreements.
Advertising
Queensland businesses must ensure their advertisements are not misleading or offensive.
Pricing
Business must not mislead consumers about the prices of goods or services.
Business legitimacy
We can not tell you if a business you are dealing with is legitimate, but there are several ways you can protect yourself.
Quotes and contracts
Get at least three quotes before buying any expensive item. Make sure you read and understand all contract terms before signing.
Weights and measures
Goods are often sold by weight or measure. Make sure you get what you pay for.
Consumer groups
Information for seniors, youth, low income earners and people from a non-English speaking background.
Last reviewed 18/08/2009 |
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