Computers |
Buying a new computer or upgrading an existing system can be expensive. You should think about the quality, reliability and cost of any purchase.
Before you buy
Think about how you will use the computer, including gaming, work or study, internet access or watching movies.
Make a list of what you really want. You can then compare packages and special deals that may include software, peripherals or delivery and installation.
Consider:
- what specifications the computer will need, such as processor speed, amount of RAM, hard disk storage space, graphics card and Bluetooth connection
- what programs you need
- what extras or accessories you need, such as a printer, scanner or ADSL modem
- how easily and economically you can upgrade the computer.
To do research:
- visit the websites of recognised computer retailers
- scan the computer sections of newspapers and magazines
- ask family and friends about systems and suppliers that worked for them
- compare computers on technical capacity as well as price
- check that the system will operate with plenty of spare capacity
- ask about the cost of consumables, such as printer cartridges.
When you buy
Make sure you:
- get an itemised receipt that lists the major parts in case you need to make repairs or warranty claims
- get a written warranty that guarantees both after-sales technical service and customer support
- ask about the location of technical support if you need it.
Keep your operating manuals, warranty documentation, receipts and any other important paperwork.
Repeat repairs during warranty period
The law automatically provides you with guarantees on certain goods and services. If the computer fails or requires repeated repairs, you are able to seek a refund or exchange.
See the Guarantees, warranties and refunds section for further information.
Resolving complaints
If you have a complaint about a computer you purchased, write to the manager and try to resolve it directly with them first.
If you are unhappy with the response, you can lodge a complaint with us or make a claim with the Queensland Civil and Administrative Tribunal.
Last reviewed 28/05/2012 |
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