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Home > Consumers > How to make a complaint > Step 2: Contact list for consumer complaints

Step 2: Contact list for consumer complaints

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Please note: This list contains contacts only for organisations and associations that we commonly refer complaints to. The list is not exhaustive.

Many businesses belong to an industry association that has its own internal complaint handling process. If you have tried to resolve your complaint directly with the business and had no success, contact the appropriate organisation below.

Consumer protection

Real estate and rental properties

Car repairs and hire


Courts and legal

The Office of Fair Trading can not give you legal advice.

We strongly recommend you seek independent legal advice before signing any contract. Ensure your solicitor is independent of any other party to the transaction.

Product safety


Telephones and internet


Building and renovating

Business services

Finance and banking

Advertising and marketing

Electricity, gas and water

Medical issues


Training services

Airline Services

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Last reviewed 09/01/2014

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