Contact list for consumer complaints |
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Many businesses belong to an industry association that has its own internal complaint handling process. If you have tried to resolve your complaint directly with the business and had no success, contact the appropriate organisation below.
Please note that this list is not exhaustive.
Real estate and rental properties
- The Real Estate Institute of Queensland handles complaints about a real estate agent's conduct if the agent is a member.
- The Legal Services Commission handles complaints about conduct of solicitors, barristers or law practice employees.
- The Office of the Commissioner for Body Corporate and Community Management handles body corporate disputes.
- The Residential Tenancies Authority handles complaints about bonds and tenant's rights and responsibilities.
Car repairs and hire
- The Motor Trades Association Queensland handles complaints about car repairs if the mechanic is a member. It also has a code of ethics.
- The Small Claims Tribunal makes determinations in cases about car repairs and car hires, where the amount involved is less than $7500.
- Queensland Transport handles complaints about unsafe vehicles.
Petrol
- The Australian Competition and Consumer Commission handles enquiries about fuel pricing.
- The Department of Environment and Heritage handles enquiries about fuel quality.
Tourists
Visitors to Australia are covered by consumer protection laws which require all businesses to treat consumers fairly.
The Department of Resources, Energy and Tourism has tourist complaint services which operate on an Australia-wide basis.
Telephones and internet
The Telecommunications Industry Ombudsman handles complaints about:
- standard telephone services
- mobile services
- internet access
- payphones
- delays in telephone connections
- White Pages (printed and electronic)
- fault repair
- privacy
- land access
- breaches of the Customer Service Guarantee and industry codes of practice.
The Telecommunications Industry Ombudsman also investigates a variety of internet billing complaints including:
- claims of being overcharged for calls
- being charged for calls that were not made
- being charged for services and products that were not received, or received but not requested
- being overcharged for work carried out, such as service connections.
This ombudsman does not handle complaints about:
- tariffs and charges
- faulty telecommunications equipment (unless it is the rented handset supplied with a basic phone service, or the mobile phone sold as a part of a bundled contract)
- cabling, except cabling up to the rented handset
- business directories, though they can resolve some complaints with Yellow Pages
- telecommunications policy
- the 000 emergency service
- anti-competitive behaviour or restrictive business practices
- product misrepresentation
- mobile spam
- offensive content sent to mobile phones.
190 phone calls
Telephone Information Services Standards Council handles complaints about 190 information calls.
Building and renovating
The Federal Government Insulation Rebate Scheme (or phone 1800 808 571) takes complaints about insulation installations that are performed under the rebate scheme.
Queensland Building Services Authority handles complaints about building and renovating if the work is more than $1100 (including labour and material). We handle complaints for work that is less than $1100.
Medical issues
Queensland Health handles complaints about medical services.
Health Quality and Complaints Commission is independent from Queensland Health and also deals with consumer complaints.
Last reviewed 14/10/2009 |
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