Lodge a general complaint |
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For information on what we can and cannot do to resolve your complaint, see our complaint handling process.
What you need
Your complaint must be in writing and must contain information about:
- who the trader is and their specific details
- the facts about what happened in chronological order
- copies of supporting evidence, such as receipts, contracts and correspondence
- details about how you have already tried to resolve the problem
- details about what you would like us to do, such as help you get a refund or a replacement.
How to lodge your complaint
You can choose to lodge your complaint in two ways:
- use our online complaint form
- complete the Fair Trading complaint form (PDF, 219 KB) and lodge your form (see the application form for lodgement details).
After you lodge your complaint
See complaint handling process.
Last reviewed 18/08/2009 |
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