If you believe another Queensland business is treating customers unfairly or violating their licence conditions, such as a real estate agent not declaring their interest in a property sale, then you have a right to complain.
If you have enough evidence, we can investigate your complaint to ensure the business is not breaking the law.
We do not accept evidence that has not come directly from you. Third parties must lodge their own official complaint.
We also have the right to investigate you as the person making the complaint.
What you need
Your complaint must be about a Queensland business.
Your complaint must contain information about:
- your contact details
- who the business or trader is and their specific details
- copies of supporting evidence, such as receipts, contracts and correspondence.
How to lodge your complaint
You can choose to lodge your complaint in two ways:
- use our online complaint form
- complete the Fair Trading complaint form (PDF, 219 KB) and lodge your form (see the form for lodgement details).
After you lodge your complaint
Last reviewed 13/06/2013