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Home > Consumers > Motor vehicles > Buy a used car > Warranty

Warranty

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In most cases, when you buy a second-hand vehicle from a licensed motor dealer, you are entitled to a mandatory statutory warranty at no extra cost.

This warranty protects you from financial loss if the vehicle is faulty.

Warranty types

There are two types of statutory warranty:

Defects

A defect is a part of the vehicle that does not do what it is supposed to do, or has deteriorated to the extent that you cannot rely on it to work. A statutory warranty covers most defects.

However, it does not cover any defect in a vehicle's:

Statutory warranty also does not cover any defect from accidental damage due to your misuse or negligence.

Exempt vehicles

The following vehicles do not have a statutory warranty:

Vehicles with no statutory warranty must be clearly identified and advertised.

Auctioneers and motor dealers must place notices on the windshield or price tag, place signs at the main entrance to the premises or give them to you.

Vehicle repairs

If you feel you are entitled to repairs under your warranty, you can not simply have your vehicle repaired and send the bill to the warrantor.

You must take your vehicle back to the dealer and give written notice of the defect to the warrantor. The warrantor must respond within 5 days with instructions for getting your vehicle repairs done. Once the warrantor accepts that the defects are covered by statutory warranty, they have 14 days to complete the repairs.

If your vehicle is more than 200 km from the warrantor when you give notice, you can take it to the nearest qualified repairer nominated by the warrantor. The warrantor may decide to use another repairer, but they will have to pay for any delivery costs.

If the car dealership you bought from has been sold, the warranty on your vehicle continues to remain the responsibility of the original licensee. The new owner of the dealership is not responsible.

For every day your car is undergoing a statutory warranty repair, another day is added to your warranty period.

Before the warranty expires, have a full mechanical inspection done by an independent and qualified mechanic, so any problems can be identified and corrected within the warranty period.

Resolving disputes

Try to resolve any problems you have directly with the dealer. Under the Code of Conduct, licensed dealers must establish a complaint handling process. It is a good idea to put your concerns in writing.

If you are not happy with the dealer´s response to your concerns, you can lodge a complaint with us or make a claim with the Queensland Civil and Administrative Tribunal.

If you suffer a financial loss because of action that a motor dealer or auctioneer takes, or does not take, you may be able to make a claim for compensation. See claims for financial loss.

Real life story

Read a real life story about statutory warranties on used car puchases.

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Last reviewed 22/11/2011

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