Unsolicited supplies are goods or services that you supply to a consumer, even though they have not agreed to buy or receive them. If you supply unsolicited goods or services, the consumer does not have to pay for them.
If you supply unsolicited goods or services, you have three months to collect them, otherwise the consumer can keep them free-of-charge. If the consumer writes to you to tell you that they do not want to goods or services, you only have one month to collect them.
During these waiting periods, the consumer can´t dispose of the goods and must make them reasonably available for collection.
A consumer arranges for you to replace the muffler on their car. You also replace the tyres and brake pads, which cost an extra $1200. Because the consumer did not ask for this extra work to be completed, it is unsolicited and the consumer does not have to pay for any work other than replacing the muffler. If you had asked the consumer about the extra work, and they had agreed, they would be obliged to pay for it.
Last reviewed 28/11/2011