Sales practices |
Selling goods and services is fundamental to any business´ success. However you need to understand your legal obligations.
Gift cards
Best practice for businesses on the sale and use of gift cards.
Door-to-door selling and telemarketing
Your obligations if you sell products or services door-to-door or by telemarketing.
Lay-bys
Laws relating to providing lay-bys to your customers, including written agreements, keeping records and circumstances in which a contract may be cancelled.
Pricing
Your pricing of goods and services must not mislead consumers.
Mandatory notices
You need to provide the consumer with certain information if you provide a warranty against defects with a product, do any repairs to goods, or use refurbished parts or goods in repairs.
Selling online
Follow the same good business rules you would if the transaction was over the counter.
Unsolicited supply of goods or services
Rules for when you provide unsolicited goods or services to a consumer.
Proof of transaction and itemised bills
Consumers are entitled to receive proof of transaction (usually a receipt) for any purchase, and can also request an itemised bill.
Uncollected goods
Rules for selling uncollected goods.
Music festival responsibilites
Legal responsibilities for festival organisers and industry.
Guides have been prepared to help businesses and legal practitioners to understand key elements of the Australian Consumer Law, including about the sales practices of your business. Download Sales practices - A guide for businesses and legal practitioners (PDF, 2.9 MB) or order a hard copy by calling 13 QGOV (13 74 68) or email OFTComms@justice.qld.gov.au.
Last reviewed 21/12/2012 |
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