Business rights and responsibilities |
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Running a professional business
You must register a business name and find out if you need to be licensed.
Handling complaints
Successfully deal with and resolve customer complaints.
Refunds and warranties
Includes refunds, warranties and information on limiting liability.
Product safety
Outlines businesses’ rights and responsibilities to sell a range of safe products.
Weighing and measuring goods
Ensure your weighing and measuring instruments are accurate.
Advertising and marketing
You must make sure that your advertising and marketing is not misleading or deceptive to consumers.
Selling
Different ways to sell your goods and services, including online selling and lay-by agreements.
Pricing
It is illegal to make false or misleading claims about the prices of your goods or services.
Enforceable undertakings
If a business breaks the law, they may enter into an enforceable undertaking as an alternative to court proceedings.
Working with other businesses
Tips on guarding against supplier failure, using consultants and making complaints against other businesses.
Last reviewed 18/08/2009 |
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