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Home > Businesses > Business rights and responsibilities

Business rights and responsibilities

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Guarantees, warranties and refunds
Your business´s rights and responsibilities with consumer guarantees, warranties and refunds.

Sales practices
Laws relating to the different ways on which you can sell your products and services, including door-to-door selling and telemarketing.

Avoiding unfair business practices
Making sure that your business is not breaking the law with practices that can cause detriment to consumers.

Unfair contract terms law
Terms can now be considered unfair in standard form consumer contracts.

Handling complaints
Successfully deal with and resolve customer complaints.

Product safety
Outlines your rights and responsibilities in selling safe products.

Working with other businesses
Tips on guarding against supplier failure, using consultants and making complaints against other businesses.

Compliance and enforcement
The way in which we enforce consumer protection and fair trading laws, and the types of penalties that we can impose when a business breaks the law.

Using training services
If you are considering using a training service, ensure you research what the training services offer and if they are legitimate. The Department of Education, Training and Employment has developed a checklist to assist you in researching training services.

Small business self assessment checklist
Download our interactive checklist to self assess your small business and identify which activities are regulated under the Australian Consumer Law (ACL). 

Bag checks
Some retailers conduct bag checks to control theft. A bag check is when customers show bags, parcels, containers and prams for checking by a member of your staff when they leave your shop.



Last reviewed 29/11/2013

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