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Home > Businesses > Business rights and responsibilities > Guarantees, warranties and refunds > Your refund policy

Your refund policy

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Businesses do not have to display refund signs. However, if your business does, the signs must not be misleading.

Signs that say "No refunds" are illegal.

The following refund signs or contract terms are illegal, as they imply that customers are not entitled to a refund or that the consumer has no rights if the goods are faulty in any way:

Make sure all your staff fully understand your refunds policy so they can answer questions and make appropriate decisions regarding refunds.

We provide a recommended refund sign for both goods-based businesses and service-based businesses. You can order your free goods-based business refund sign or service-based business refund sign by calling 13 QGOV (13 74 68) or email

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Last reviewed 30/11/2011

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