Guarantees, warranties and refunds |
As a business, the law requires that you guarantee the quality of the goods and services you sell. You automatically provide 'consumer guarantees' when a consumer purchases something from you.
You guarantee that any goods you sell:
- are of acceptable quality
- match the description, sample or demonstration model you were shown
- are fit for their intended purpose
- have clear title, unless otherwise stated
- do not have any undisclosed securities (money owing on them)
- come with a right to undisturbed possession
- will have spare parts and repairs available for a reasonable amount of time after you buy them
- will have express warranties honoured.
You guarantee that any services you sell are:
- provided with due care and skill
- fit for purpose
- completed within a reasonable time.
If a good or service you sell fails to meet a guarantee, you will need to provide a 'remedy' - an attempt to put right the fault, deficiency or failure.
The following clip, which is part of our film on the Australian Consumer Law, explains the basics of the consumer guarantees regime.
Goods and services covered by consumer guarantees
Types of goods and services that are covered by consumer guarantees.
Goods and services not covered by consumer guarantees
Types of goods and services that are not covered by consumer guarantees.
Consumer guarantees applying to goods
There are nine different guarantees that apply to goods.
Consumer guarantees applying to services
There are three different guarantees that apply to services.
When goods or services do not meet a consumer guarantee
The types of remedies that you may have to provide if a good or service you sell fails to meet a consumer guarantee.
Types of warranties
Find out about the different types of warranties that consumers are entitled to, or that you may offer for sale.
Your refund policy
How to correctly display your refund policy, so you don't mislead consumers about their legal rights.
Guides have been prepared to help businesses and legal practitioners to understand key elements of the Australian Consumer Law, including about guarantees, warranties and refunds. Download Consumer guarantees - A guide for businesses and legal practitioners (PDF, 2.7 MB) or order a hard copy from the Queensland Government bookshop.
Last reviewed 01/12/2011 |
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