When you a buy a property, you may want to use a buyer's agent. A buyer's agent is a real estate agent who will find suitable properties for you to buy and who will negotiate purchases for you.
Buyer's agents can do background checks on the property and area to make sure you pay the fairest price. A buyer's agent can also bid for you at an auction.
A buyer's agent, like all real estate agents, cannot act for a client until appointed in writing by the client. To use a buyer's agent, you must complete PAMD Form 22a - Appointment of real estate agent (sales and purchase) (PDF, 217 KB).
The appointment documents the rights and obligations of both the agent and the client. The appointment sets out the terms for:
- any limitations or conditions on the agency
- the service(s) to be provided
- the amount to be paid (commission, fees and expenses) for the services.
Real estate agents must be licensed to work in Queensland. They should display their licence prominently in their office.
Problems with your agent
If you have a problem with a property sale or an agent, first try to resolve the problem with them directly.
Real estate agents must comply with a strict code of conduct and have a complaint handling process to resolve disputes.
The agent can respond in two ways to a complaint:
- reject the complaint (in part or wholly) within seven days and give reasons for the rejection
- accept the complaint and agree to fix the situation or make restitution.
If you have suffered a financial loss because of action that your agent has taken or not taken, you can make a claim for compensation.
If you have a complaint against a solicitor, contact the Legal Services Commission.
If you need to access a dispute resolution process for a community titles scheme, contact Body Corporate and Community Management.
Last reviewed 22/11/2011