ACL resources |
GermanFrenchA number of resources have been produced to help both businesses and consumers understand the ACL.
Seminars
A number of question and answer factsheets are available for businesses and consumers. These questions were raised during the ACL seminars held around Queensland in early 2011.
Please note that these factsheets intend to explain the Australian Consumer Law in simple language. They should not be used as a substitution for the legislation.
The factsheets are on:
- Consumer guarantees
- Sales practices (pricing and lay-bys)
- Unsolicited consumer agreements
- Unfair contract terms
- ACL definitions, legislation and product safety reporting
Business resources
Point-of-sale signage
A point-of-sale sign that clearly identifies and explains consumer refunds rights is available for download. You can order the sign as an A4 poster, a sticker or a tent card for your counter. Go to the Queensland Government bookshop (click 'Business and industry' then 'Community organisations' then 'Fair Trading').
Guides
Several guides for businesses are available. These are:
- The Australian Consumer Law: An introduction
- Consumer guarantees: A guide for businesses and legal practitioners
- Sales practices: A guide for businesses and legal practitioners
- Avoiding unfair business practices: A guide for businesses and legal practitioners
- Product safety: A guide for businesses and legal practitioners
- Compliance and enforcement: How regulators enforce the Australian Consumer Law
- The Australian Consumer Law: A Guide to Provisions
- A guide to the unfair contract terms law
You can order hard copies of some of these resources from the Queensland Government bookshop (click 'Business and industry' then 'Community organisations' then 'Fair Trading').
Video resources
A series of videos on the Australian Consumer Law are available from our YouTube channel. The videos cover consumer guarantees, warranties, unfair contract terms, unsolicited consumer agreements and product safety. Click here to watch the videos.
A general introduction to the ACL, focusing on consumer guarantees and sales practices, was presented by Consumer Affairs Victoria on 26 October 2010. Click here to watch the video or download the presentation slides.
A video introducing the ACL and it's major provisions has been produced by the Office of Consumer and Business Affairs, South Australia. Click here to watch the video.
A product safety presentation, discussing mandatory reporting and recalls, was hosted by the Australian Competition and Consumer Commission on 12 November 2010. Click here to watch the video.
A training module for businesses, focusing on consumer guarantees, has been produced by the Australian Competition and Consumer Commission. Watch or download the video here.
Audio resources
The ACCC has produced an audio version of the guide to the unfair contract terms law. The book is broken up into small audio files, which are available for download. Click here to download the audio book.
Consumer resources
Hard copy resources
A number of brochures for consumers are available. These are:
- Consumer guarantees: A guide for consumers
- Sales practices: A guide for consumers
- Avoiding unfair business practices: A guide for consumers
- Product safety: A guide for consumers
You can order hard copies of the guides from the Queensland Government bookshop (click 'Business and industry' then 'Community organisations' then 'Fair Trading').
Video resources
A series of videos on the Australian Consumer Law are available from our YouTube channel. The videos cover consumer guarantees, warranties, unfair contract terms, unsolicited consumer agreements and product safety. Click here to watch the videos.
The ACCC has produced a short video providing an overview of the new consumer guarantees law.
Audio resources
The ACCC has made an audio version of its brochure on unfair contract terms.
Translated resources
Factsheets for consumers are available in languages other than English.
Last reviewed 08/02/2012 |
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