Complaints and investigations
General complaints
The easiest way to make a complaint is to use our online form.
You can follow up on a complaint if:
- it’s about you
- you lodged it.
- Phone
- 13 QGOV (13 74 68)
- Brisbane.OFT@justice.qld.gov.au
- Postal address
- Case Assessment and Response Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001 - Fax
- 07 3738 8842
- In person
- Visit one of our locations
Unsafe products
The easiest way to complain about an unsafe product is by emailing our Consumer Product Safety team.
Alternatively, contact us in any of the following ways:
- Phone
- 13 QGOV (13 74 68)
- Postal address
- Consumer Product Safety Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001 - Fax
- 07 3738 8840
- In person
- Visit one of our locations
Financial investigations
Contact us in any of the following ways to make a complaint about trust accounts.
Please note: we only regulate trust accounts for the property, motor and debt collection industries.
- Phone
- 13 QGOV (13 74 68)
- Financial.OFT@justice.qld.gov.au
- Postal address
- Marketplace and Financial Investigations Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001 - Fax
- 07 3738 8840