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Contact us

  • General enquiries

    Contact us if you can’t find what you need on our website. Find our details to email us, call our contact centre or visit one of our counters.

  • Complaints and investigations

    Follow up on a complaint or investigation about you or lodged by you. Find out about general complaints, product safety and financial investigations.

  • Licensing or registration

    We can take enquiries about your licence or registration certificate. Find out about the various ways to contact us with these enquiries.

  • Check your application's progress

    It usually takes 6 weeks to process a licence or registration application. Find out about this process and what to do if you haven’t received a reply.

  • Media enquiries

    Representatives of media outlets may contact our media team for official comment from the Office of Fair Trading. Find our details and what we can do.

  • Order resources or request a presentation

    We are committed to educating consumers and businesses about the law. Find out how to access our hard copy resources or request a presentation.

  • Social media and mobile apps

    We use digital platforms for our alerts and other information. Find out how to connect with us on social media and or download our mobile phone app.

  • Complain about our service

    We are always looking for ways to improve our service. Find out how to send your feedback, complaints and other suggestions to us.

Contact us 

Click on the topic you want to contact us about for more information for the best telephone number, email address or contact centre.

Last updated
1 July 2014

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